TY  - BOOK
ED  - Harvard Business School
TI  - Unconditional quality
SN  - 0875842747 (pbk.)
PY  - 1991///
CY  - Boston, Mass
PB  - Harvard Business School Press
KW  - CORPORATE MANAGEMENT
N2  - This collection of articles capture some of the best ideas to the renewed commitment of companies in the US business community  to and absolute standard of quality, supported by ideas to achieve this goal.  The book explains the problem, solutions in qualty  management, including service quality
ER  -