360 Feedback: the powerful new model for employee assessment and performance improvement
- New York: American Management Association, 1996
- 247p.
As its name suggests, 360[degree] feedback assesses employee performance and development from several points of view: peers, customers, supervisors, and those who work for the employee. It gives employees and teams a clear understanding of personal strengths and areas for development; employees view feedback from multiple perspectives as fair, accurate, believable, and motivational; the flexibility of the process makes it meaningful for people at all levels - in union and nonunion environments - with proven success in such disparate fields as health care, law, manufacturing, and military operations.