MCNABB David E.

The new face of government : how public managers are forging a new approach to governance / David E. McNabb. - Boca Raton, FL : CRC Press, 2009 - xxvii, 280 p.

This book is concerned with change in government and the public sector. Covers how and why government is changing and the scope of change, then considers how an organization can be prepared to accept change, patterns of change, the role of managers in leading change, the impact of new technologies, the changing role of human resources, change in government processes including BPI and GSA, how such developments in turn alter government with particular reference to e-government, how to expand delivery structures, and the importance of knowledge management. Appendices, index.

9781420093872 (hbk.) : 56.45 USD


PUBLIC ADMINISTRATION --MANAGEMENT
CHANGE MANAGEMENT
GOVERNANCE