TY  - BOOK
AU  - SIMMONS Richard
AU  - POWELL Martin
AU  - GREENER Ian
TI  - The consumer in public services: choice, values and difference 
SN  - 9781847421807 (pbk) :
PY  - 2009///
CY  - Bristol UK
PB  - Policy Press
KW  - PUBLIC POLICY
KW  - PUBLIC SERVICES
KW  - CONSUMER CHOICE
N2  - Reviews of current attitudes towards the public as consumers of public services. The discussion has been fosterd in the UK as a result of "new Labour" thinking and policies that have promoted the concept of choice in public services and the public as service consumers. This book considers whether choice in public services is viable or desirable, the complex nature of the consumer, the extent of human rights e.g. in psychiatric care, the importance of values in public service delivery, equality of provision and equality of access
ER  -