TY  - BOOK
AU  - HARMON Paul
TI  - Business process change: a guide for business managers and BPM and Six Sigma professionals 
SN  - 9780123741523 (pbk) :
PY  - 2007///
CY  - Burlington MA, London
PB  - Morgan Kaufmann
KW  - BUSINESS PROCESS REENGINEERING
KW  - CHANGE MANAGEMENT
N2  - "... provides a pragmatic introduction to business process change ... designed to provide managers with an overview of the process concepts and best practices and to explain the options managers face as they seek to improve, redesign, or automate their business processes." (author's introduction). Arranged in three main sections: top level concerns, process level concerns, and implementation level concerns
ER  -