HARMON Paul <br/><br/>
Business process change :  a guide for business managers and BPM and Six Sigma professionals / 
Paul Harmon 
 - 2nd ed. 
 - Burlington MA;  London :  Morgan Kaufmann,  2007 
 - xli, 548 p. 
<br/><br/> "... provides a pragmatic introduction to business process change ... designed to provide managers with an overview of the process concepts and best practices and to explain the options managers face as they seek to improve, redesign, or automate their business processes." (author's introduction). Arranged in three main sections: top level concerns, process level concerns, and implementation level concerns. 
<br/><br/><label>ISBN: </label>9780123741523 (pbk) :  28.99 GBP 
<br/><br/><label>Subjects--Topical Terms: </label><br/>BUSINESS PROCESS REENGINEERING<br/>CHANGE MANAGEMENT