TY  - BOOK
AU  - BROOK Quentin
AU  - SIMPSON Debbie
TI  - Practical process improvement in the public sector: a complete toolbox guide for Lean, Six Sigma and Minitab 
SN  - 0954681355 (pbk) :
PY  - 2009///
CY  - Winchester UK
PB  - QSB Consulting
KW  - PUBLIC SECTOR MANAGEMENT
KW  - QUALITY CONTROL
KW  - SIX SIGMA
N1  - Spiral bound
N2  - Process transformation applied to the public sector
ER  -