TY - BOOK AU - GLADWELL Malcolm TI - The tipping point: how little things can make a big difference SN - 0316346624 (pbk) : PY - 2002/// CY - New York PB - Back Bay Books KW - SOCIAL PSYCHOLOGY KW - CONTAGION (SOCIAL PSYCHOLOGY) N2 - Gladwell suggests that some changes appear to happen without deliberate direction and can be likened to the spread of a viral infection. Big changes result from small events and can occur very quickly. The book contains numerous examples that claim to demonstrate the tipping point concept ER -