Effective crisis management: worldwide principles and practice

By: Contributor(s): Material type: TextTextPublication details: London: Cassell, 2000Description: 220pISBN:
  • 030470329X (pbk.):
Subject(s): Summary: Examines crisis management in the context of high profile business activity, where crises encountered include product failures, rumours, recalls, tampering, employee crime, scares and sensitive public issues as well as life-threatening catastrophes. Part One sets out the environment of a crisis, outlining the unique conditions that may be encountered and the difficult questions that may have to be answered. Part Two examines tools and techniques for developing an effective communication strategy as a solution to crises and also examines how to develop a 'preparedness plan' in anticipation of a crisis.
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Book Mindef Library & Info Centre On-Shelf 658.405 SEY (Browse shelf(Opens below)) 1 Available 0011160

Examines crisis management in the context of high profile business activity, where crises encountered include product failures, rumours, recalls, tampering, employee crime, scares and sensitive public issues as well as life-threatening catastrophes. Part One sets out the environment of a crisis, outlining the unique conditions that may be encountered and the difficult questions that may have to be answered. Part Two examines tools and techniques for developing an effective communication strategy as a solution to crises and also examines how to develop a 'preparedness plan' in anticipation of a crisis.

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