The consumer in public services : choice, values and difference / edited by Richard Simmons, Martin Powell and Ian Greener.

By: Contributor(s): Material type: TextTextPublication details: Bristol UK : Policy Press, 2009Description: xiii, 289 pISBN:
  • 9781847421807 (pbk) :
Subject(s): Summary: Reviews of current attitudes towards the public as consumers of public services. The discussion has been fosterd in the UK as a result of "new Labour" thinking and policies that have promoted the concept of choice in public services and the public as service consumers. This book considers whether choice in public services is viable or desirable, the complex nature of the consumer, the extent of human rights e.g. in psychiatric care, the importance of values in public service delivery, equality of provision and equality of access.
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Book Mindef Library & Info Centre On-Shelf 351 SIM (Browse shelf(Opens below)) 1 Available 26992-1001

Reviews of current attitudes towards the public as consumers of public services. The discussion has been fosterd in the UK as a result of "new Labour" thinking and policies that have promoted the concept of choice in public services and the public as service consumers. This book considers whether choice in public services is viable or desirable, the complex nature of the consumer, the extent of human rights e.g. in psychiatric care, the importance of values in public service delivery, equality of provision and equality of access.

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