Customer culture imperative: (Record no. 35257)

MARC details
000 -LEADER
fixed length control field 00762cam a2200145 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780071821148 (hbk.):
Terms of availability 25.99GBP
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name BROWN Linden
245 ## - TITLE STATEMENT
Title Customer culture imperative:
Remainder of title a leader's guide to driving superior performance /
Statement of responsibility, etc. Linden Brown.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York:
Name of publisher, distributor, etc. Mcgraw-Hil,
Date of publication, distribution, etc. 2013.
300 ## - PHYSICAL DESCRIPTION
Extent xvii, 318 pg.: ill.; 24 cm.
520 ## - SUMMARY, ETC.
Summary, etc. The Customer Culture Imperative demonstrates that organizations exhibiting a strong "customer-centric culture" do, in fact, produce superior business performance. It provides diagnostic tools and a roadmap for effective implementation, designed to make cultural change concrete and actionable in any organization.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element LEADERSHIP
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CONSUMER SATISFACTION
945 ## - LOCAL PROCESSING INFORMATION (OCLC)
i 59824-1001
r Y
s Y
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification     Mindef Library & Info Centre Mindef Library & Info Centre On-Shelf 13/02/2018 1 658.812 BRO 59824-1001 31/01/2023 1 03/01/2024 Book