Customer culture imperative: (Record no. 35257)
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000 -LEADER | |
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fixed length control field | 00762cam a2200145 4500 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9780071821148 (hbk.): |
Terms of availability | 25.99GBP |
100 1# - MAIN ENTRY--PERSONAL NAME | |
Personal name | BROWN Linden |
245 ## - TITLE STATEMENT | |
Title | Customer culture imperative: |
Remainder of title | a leader's guide to driving superior performance / |
Statement of responsibility, etc. | Linden Brown. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
Place of publication, distribution, etc. | New York: |
Name of publisher, distributor, etc. | Mcgraw-Hil, |
Date of publication, distribution, etc. | 2013. |
300 ## - PHYSICAL DESCRIPTION | |
Extent | xvii, 318 pg.: ill.; 24 cm. |
520 ## - SUMMARY, ETC. | |
Summary, etc. | The Customer Culture Imperative demonstrates that organizations exhibiting a strong "customer-centric culture" do, in fact, produce superior business performance. It provides diagnostic tools and a roadmap for effective implementation, designed to make cultural change concrete and actionable in any organization. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | LEADERSHIP |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | CONSUMER SATISFACTION |
945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
i | 59824-1001 |
r | Y |
s | Y |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
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Dewey Decimal Classification | Mindef Library & Info Centre | Mindef Library & Info Centre | On-Shelf | 13/02/2018 | 1 | 658.812 BRO | 59824-1001 | 31/01/2023 | 1 | 03/01/2024 | Book |