Public management and governance /
BOVAIRD Tony
Public management and governance / edited by Tony Bovaird and Elke Loffler - London: Routledge, 2003 - xx, 255 p.
The role of strong and democratic government is once again being seen as essential to society, and the quality of public services is an important issue for electors in many countries. This book considers what is meant by good quality public services, and how the delivery of those services can be improved. Also explores how the process of governing needs to be fundamentally altered if a government is to retain public trust and make better use of society's resources. Incldues numerous examples from around the world.
0415252466 (Pbk): 24.99 GBP
PUBLIC ADMINISTRATION
PUBLIC SECTOR SERVICES--EVALUATION
QUALITY ASSESSMENT
Public management and governance / edited by Tony Bovaird and Elke Loffler - London: Routledge, 2003 - xx, 255 p.
The role of strong and democratic government is once again being seen as essential to society, and the quality of public services is an important issue for electors in many countries. This book considers what is meant by good quality public services, and how the delivery of those services can be improved. Also explores how the process of governing needs to be fundamentally altered if a government is to retain public trust and make better use of society's resources. Incldues numerous examples from around the world.
0415252466 (Pbk): 24.99 GBP
PUBLIC ADMINISTRATION
PUBLIC SECTOR SERVICES--EVALUATION
QUALITY ASSESSMENT